This week I thought I would run through our go to questions that we ask all of our new clients in need of a website. Understanding why we ask these could be useful to other designers, who gathering lists of questions to ask their own clients, or perhaps businesses looking to see what they might be asked once they have approached a website design agencies.
So lets get straight into it:
1. Can you give me a few words to describe your business?
You can do this in as many or as few words as you like. The fewer the better since it allows you to get straight to the point. The ideas is for you to tell us about the business so we understand the type of business and people we would be working with.
2. What would you like the website to accomplish.
This is an important one. Everyone wants their website to serve a purpose. It could be any of the following examples:
- Promoting a service or product
- Gathering information
- Receiving leads
- Increasing brand awareness
- Selling products online
No matter what you need the website to do, answering this allows us to understand what your expectations and your reasons for needing a website.
If you don’t have any idea on what you need your website to do, it can become difficult for us to deliver something that you will be really happy with.
3. Are there any specific features you would like your website to have?
Websites are a very personal tool for your business each containing unique requirements. Therefore, it only makes sense for us to treat each project differently in terms of its look and its features.
This question allows us to understand exactly what types of things you expect to see on your website, be it a blog, online store or a photo gallery we don’t like to assume what you want. Of course, if there is something we think that could be beneficial, we will always make recommendations.
4. Do you have a preference on colours or style?
Most often, companies already have a defined branding guideline document, highlighting colours, fonts and types of photography which they would like the website to adhere to? However, if you don’t it’s not a problem. Just let us know what colours you do like and those that should be avoided.
We are more than happy to work with you in defining a colour palette you are confident will promote your business and brand when it comes to the look of your new website.
5. Who are your competitors
We are now getting to understand who you are and what you do. But we want to know more, so what better way than to find out who it is you are competing with.
You will already be aware of your competition I am sure. Be sure to know what it is they do that you feel is competitive, discover ways in which you can do things better and make your business a little more unique. Once you know it, we will help make this known through your website.
6. Have you seen any websites you like, and why?
This question tells us a lot. Most often than not, you would have seen a couple of websites you like the look of, even if it is from one of your competitors. Telling us what websites you like along with what you like about them will help us quickly and clearly understand, what your expectations are and how you would like your own website to look.
We will always aim to deliver you a website in which you are happy with and allows you to stand out.
7. What are your timeframes / When do you want this live?
Again, this question allows us not only manage your expectations with how long your project might take, but to also gage your urgency. We will always do our best to deliver as close to your deadline as possible, if not before.
We won’t compromise on quality just to get something done quickly. Often, deadlines are a little but flexible, however If this isn’t the case, we will often work with you to find a solution that you are happy with. For example, perhaps there a couple of features your website doesn’t actually require in order for it to go live, in that case, we will complete the fundamentals, put your website live, then continue to develop the outstanding features.
8. Are you supplying your own content?
Sometimes, clients haven’t thought about this. Or perhaps assume it is something they don’t need to worry about. Since we almost always build our websites using WordPress, we enable our Clients to fully manage their content so they can easily add the text, images and other types of media to their own website.
Not everyone is comfortable with adding their own content to the website, if so, not a problem. We are more than happy to help define your content with you or give you the tools to do so yourself. We will always think about taking the best app
9. Do you have a budget?
This might appear to be an intrusive question, and by all means you don’t have to tell us if you don’t want to. By letting us know what your requirements are along with the budget can often tell us from the start as to whether your project is something we can help you with.
10. Do you already have Website Hosting?
Hosting is always required in order to get your website online. Talking about this makes as aware as to whether it is something need or something you have in place already. If you have it already, we will work with you to get your new website online with your current hosting provider. However, if you require hosting, it is something we can provide on top of the website design and build.
If you have any questions about this article, or are looking to discuss your next website project, feel free to get in touch for a chat.